FAQs
Ordering
Where do you ship?
Standard & Optional tracked shipping
Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Faroe Islands, Georgia, Greenland, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, Vatican City
Rest of World
Tracked only shipping
Rest of world
New Zealand (Chatham Islands), Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Russia, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Trinidad & Tobago, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, Kiribati, Nauru, Niue, Norfolk Island, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Mexico, Heard & McDonald Islands
How long does shipping take?
UK
Orders shipped within the UK should arrive within 5 working days. Please allow up to 2 weeks for your item to arrive before contacting the help centre.
Europe
Orders shipped within Europe usually arrive within 10 working days. Please allow up to 5 weeks for your item to arrive before contacting the help centre.
Rest of world
Orders shipped outside of the Europe usually arrive within 15 working days. Please allow up to 8 weeks for your item to arrive before contacting the help centre
How do I track my order?
If you have purchased tracked shipping then you will receive an email with the tracking link as soon as your package has shipped. If you have selected standard shipping then you will be unable to track your package.
Also, please note that it is not possible to amend the shipping method chosen after you have placed your order.
Return, Refund & Exchange policy
In the event that you would like to return your order for either, an exchange or a refund, you can do so within 14 days of receiving it.
Please include a note within the package stating your order number, contact details and details of what you would like: a refund or an exchange.
Exchange: If you would like to exchange your item please also include details of either the new size or the new item which you would like.
Refund: If you are requesting a refund please note that once the package has been processed you will receive your refund within 5 working days.
EU Returns
BSI Merch (UG)
V.V. Medien-Service
Tor 1 / Zone D
Egelingzeile 6
12103 Berlin
Germany
Can I return/exchange items if I change my mind?
Yes, of course, please just ensure that the items have not been worn or washed and are still in perfect condition.
Please see our Return, refund & exchange policy above to find out how to return your items.
Do you offer refunds?
Yes, we do offer refunds as long as the items are returned to us in perfect condition.
If you would like to return your order for a refund, please see our Return, refund & exchange policy for information on how to do this.
Can I return a sale item?
You can return any item on the store as long as it is in perfect condition, unless stated otherwise.
Can I cancel my order?
We can cancel your order as long as it has not yet shipped. Please get in touch with us via either Phone or Live chat so that we can try and assist you with this.
Please note that we try to ship all packages within 24 hours so it may not always be possible to cancel your order, however, we will do what we can to help you with this where possible.
Which payment types do you accept?
Card payments, PayPal, Shop Pay and Google pay
How long should a refund take to reach me?
Once your refund has been processed, it can take up to 5 working days to reach your account
Products
How do I wash my items?
We would recommend that you wash your items on a cold wash and that any printed items are washed inside out to avoid damaging the print.
Choosing the right size
You can find our generic size guide below.
Please note that UK sizing is measured around the chest and back whereas US is just across the chest.
Men's Sizes
UK inches cms
Small 36-38" 92-98cm
Medium 38-40" 98-102cm
Large 40-42" 102-108cm
Extra Large 44-46" 112-118cm
XX Large 46-48" 118-122cm
US inches cms
Small 18-19" 46-49cm
Medium 19-20" 49-51cm
Large 20-21" 51-54cm
Extra Large 22-23" 56-59cm
XX Large 23-24" 59-61cm
Women's Sizes
UK inches cms
Small 8/10 32" 82cm
Medium 10/12 34" 88cm
Large 12/14 36" 92cm
Extra Large 14/16 38" 98cm
US inches cms
Small 4/6 16" 41cm
Medium 6/8 17" 44cm
Large 8/10 18" 46cm
Extra Large 10/12 19" 49cm
Youth Sizes
Age inches cms
Youth Small 5-6 yrs 28" 71cm
Youth Medium 7-8 yrs 32" 81cm
Youth Large 9-11 yrs 36" 92cm
Youth XL 12-13 yrs 38" 98cm
The item I want is out of stock, when will you be restocking?
Items are regularly restocked unless Limited or Exclusive items. Please keep check of the website for stock information and availability
I want to exchange but the size/colour is out of stock. Can I choose a different size/colour?
Yes, we can change the item for you as long as the item is in stock and is the same value as your original item.